FAQ
Short answers to the questions our support team hears most.
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- When does an order become completed?When an order shows completed, and why a part-delivered order is correctly still in progress.
- Understanding Order, Shipment, and Tour RelationshipWhy an Order and a Tour are never linked directly, how the Shipment joins them, and what changes when a shipment is carried in stages.
- TourAction API-Requests of type "review"Learn how to correctly structure the 'timings' array in API requests to avoid validation errors.
- Orbit Hub x PostHog: Event Tracking FAQWhat does the PostHog integration do?Hub
- Why can Customer and InvoiceRecipient Fields be Empty?Learn why Customer and InvoiceRecipient fields may be empty in transport drafts and how to resolve this issue.
- Orbit Plan: What Are Virtual Vehicles?How virtual vehicles work in Orbit Plan: as placeholders you add yourself, and as copies of a vehicle the planner may add when your fleet is not enough.
- How do quotes and bookings differ?How a quote (a price you send) differs from a booking (committed work).
- Does every booking create a tour?What a submitted booking creates depends on the booking form — and why a booking with no tour is normal.
- What can each role see in Orbit?What operators, shippers, carriers and drivers each see — and why a leaner view is by design.
- How is a delivery's expected arrival worked out — and when isn't it shown?How the expected arrival is estimated, and when it isn't shown.
- How does Orbit match a job to the right carrier or vehicle?How Orbit decides which carrier and vehicle can take a job.
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