Getting started
Your first steps in Orbit, and which app fits which role.
Show articles for9 articles
- Basic EntitiesA short launchpad defining Order, Shipment and Tour and linking to the detailed articles.
- Carriers, Carrier Teams, and Carrier UsersHow carriers, carrier teams and carrier users are organised in Orbit — what a carrier can see, the roles inside a carrier, capabilities (Extras), Carrier Terms, and Active/Inactive status.
- Shippers, Shipper Teams, and Shipper UsersHierarchical organisation of Shippers, ShipperTeams, and ShipperUsers, including Orbit Hub access, why some order fields are inherited from the address book, and shipper-only visibility.
- Understanding the TimingGuideWhat the TimingGuide time window means, how Orbit calculates it, and why it is not an ETA or arrival prediction.
- How Work Is Assigned: Companies, Teams & PeopleHow work in Orbit — a Tour, a Callout, a booking — can be assigned to a whole company, to one team, or to one person, and how what each person sees follows the level you choose.
- Managing Locations & ContactsHow each Shipper's Address Book stores saved locations, the loading points within them, and their contacts — and why choosing a saved location fills in a booking's pickup and dropoff details automatically.
- Orbit Properties (Custom Fields)How your organisation defines custom fields (Properties) — text, number, checkbox, select and more — and attaches them to records such as orders, shipments and tours to capture information Orbit doesn't hold as standard.
- Luna, the Orbit Support AIHow Luna, Orbit's support assistant, asks for the one missing detail in your support conversation so the Orbit team can start investigating straight away — what Luna does, what she never does, and how to reach a person.
- How Orbit Works: Apps & RolesAn orientation to Orbit's four apps and who works in each, who can see what, and why each company's Orbit is configured differently.MissionControlHubConnectCockpit
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