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Guides for Orbit MissionControl, Hub, Connect and Cockpit.
Topics
9 articlesGetting started
Your first steps in Orbit, and which app fits which role.
16 articlesCore features
Orders, shipments and tours: the records you work with every day.
28 articlesAdvanced features
Decode and the other tools that take routine work off your desk.
FAQ
Short answers to the questions our support team hears most.
Multi-leg logistics
Split a shipment into legs across hubs and carriers.
Tasks
Step-by-step guides for one job at a time.
Popular articles
- Getting startedBasic EntitiesA short launchpad defining Order, Shipment and Tour and linking to the detailed articles.
- Core featuresOrdersWhat an Order is (the commercial/billing record grouping shipments), its statuses, the confirm/cancel actions, and why customer fields are inherited from the shipper.
- Core featuresShipmentsWhat a Shipment is (one pickup + dropoff), the pivot between an order and a tour, routing onto a tour, and its statuses.
- Multi-leg logisticsLegs: How a Shipment Is CarriedWhat a Leg is (one stage of a shipment's journey), how a set of legs must add up to the whole journey, how legs sit on their own tours, the leg statuses, how they combine into the shipment's status, and how to plan them from the Legs list.
- TasksTasksA task is a piece of work that has to happen around a tour, a stop, a shipment, a load, a transport draft or a carrier. Orbit assigns it to the right people, tracks it until it is done, and keeps a record of who did what.
- TasksTask TemplatesA task template is a rule that creates tasks automatically when something happens in Orbit, for example when a tour is planned or a shipment is booked. You set it up once, and Orbit creates the right task, for the right person, every time.
- Multi-leg logisticsWhen a Delivery Fails: What to Do NextWhat to do when cargo cannot be collected or delivered: record where refused goods were put down, then retry the leg, redeliver the missing part to the receiver, or send the goods back.
- Advanced featuresDocument EngineDesign PDF documents with HTML, CSS, and Liquid — data objects, per-shipment tour detail, barcodes and scannable links, fonts and custom typography, multi-page labels, testing, and how generated Documents are versioned.
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About this help center
This help center is your guide to Orbit, the logistics operating system. Orbit plans, automates and tracks transport, so your team gets more done with less manual work. The articles show how to use Orbit and how to get the most out of it.
Looking for the API?
The Orbit API reference has its own site, separate from this help center. Open the API reference
What to expect
For business teams and managers
Overviews, real use cases and the benefit of each feature, in plain language.
For developers and engineers
Technical detail with examples, for teams that connect their own systems to Orbit.